Manage your eCommerce returns easily and quickly
Returns are an inevitable part of any eCommerce business.
Qapla’ offers a comprehensive solution for returns management, making the process simple and automatic for both customers and sellers.
The return process plays a significant role in the experience of those who purchase from your store. So why not offer the “best possible return” to your customer?
Find the most suitable return strategy for your eCommerce
You can choose to generate return shipments following your customers’ requests, print the return labels together with the delivery ones, or provide a self-approval return process without the intervention of your operator.
How can you manage returns automatically?
Your customer will be completely independent in the return request and approval phase through a dedicated page, in just a few clicks. The only activity performed by your team will be setting up the approval criteria. This way, you will be relieved of the task of evaluating each request and can dedicate yourself to more profitable activities for your business.
…and contextual returns?
In this case, you can print both the “outbound” shipment label and the “return” shipment label at the same time, and decide to insert it directly into the package for your customer to minimize the necessary actions.
Everything is ready, from the beginning, already available to your customer.
And what if you're looking for a hybrid solution?
If neither of the 2 solutions described above suits you, with Qapla’ you can decide that your team will evaluate each return request. The customer will contact your support, and it will be the operator’s decision to accept it or not. Only then they will generate the shipment by sending a confirmation email and the corresponding label for the return of the goods.
It’s the best solution if you want to maintain complete control over every single potential return.
Talk to our experts
Schedule a demo now, we'll discover together how to boost your eCommerce.
Track returns coming back
Once a return is made, your customer will only want to know when they will receive the refund or the replacement of the item while you, the merchant, will want to monitor the courier’s pick-up and the goods coming back.
Using Qapla’, you can easily follow the return shipments, which will be grouped in specific channels and traced back to the corresponding outbound shipment, so you have all the information on a single platform.
Q&A
Everything you need to know about Qapla'
Contact us, and we will discuss together the most suitable return strategy for your eCommerce with personalized consulting, and we will present you with the best offer.
In all Qapla’ plans, you can activate returns, provided that you have connected the relevant courier for label printing and/or tracking.
Qapla’ simplifies the connection between courier systems, CMS, and marketplaces and activates communication channels with your customers, leveraging the power of post-shipping marketing to generate new sales.
Yes, absolutely, you can start with our Try&Buy formula and pay only after 30 days.
Certainly, we guide you step-by-step through the entire onboarding process. Support will always be available through the channels included in your chosen plan. Our Customer Care and Success teams will guide you through the Qapla’ universe, showing you how to give your eCommerce a real boost.
We have a service for all needs. Whether you are a small eCommerce just starting out or an online sales giant, our scalable system adapts and grows with you. Take a look at the pricing page and schedule a call to speak with one of our experts.
No, we do not sell shipments, we are not brokers, nor do we provide courier rate comparison services.