SMS and WhatsApp Notifications on Tracking
Enhance customer care and the post-sale experience
Instant messaging is a powerful and versatile solution to keep customers updated and engaged throughout the shipping process.
SMS and WhatsApp Notifications on Tracking
Enhance customer care and the post-sale experience
Instant messaging is a powerful and versatile solution to keep customers updated and engaged throughout the shipping process.
Benefits of Instant Messaging
Real-Time Communication
Automatically send up-to-date information to your customers on every shipment
Flexible Personalization
Customize message content with metavariables and links to the tracking page to improve the Delivery Experience
High Open Rates
Take advantage of the high open rates of SMS and WhatsApp messages
Optimized Experience
Quickly update your customers, improving satisfaction and loyalty
Benefits of Instant Messaging
Real-Time Communication
Automatically send up-to-date information to your customers on every shipment.
Flexible Personalization
Customize message content with metavariables and links to the tracking page to improve delivery experience
High Open Rates
Take advantage of the high open rates of SMS and WhatsApp messages
Optimized Experience
Quickly update your customers, improving satisfaction and loyalty
SMS
Send SMS updates about tracking to keep customers informed at all times.
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Personalize the text:
each message is sent in the recipient’s language, with the appropriate tone of voice. -
Add promo codes:
include promotional codes to build customer loyalty. -
Choose the best channel:
use SMS based on your target audience and specific shipping conditions.
Send WhatsApp messages about shipments to keep customers engaged.
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Send Coupons:
add personalized offers and discounts. -
Collect Reviews:
request feedback to boost brand reputation after each delivery. -
Provide Support on the Same Channel:
offer quick and comprehensive support directly within the ongoing conversation.
Integrated Partners for WhatsApp Business
Integrated Partners for WhatsApp Business
When to use Instant Messaging
Q&A
Everything you need to know about Qapla'
Marketing communication sending is included in Pioneer and Genius plans.
SMS Pricing:
€0.06 per domestic SMS,
€0.15 per international SMS, billed monthly
WhatsApp Messaging:
Requires activation and integration with external tools like Spoki or WA Smart Business.
It is recommended throughout the shipping process to keep customers updated in real-time, address delays or changes, provide post-sales assistance, and send post shipping promotions and discounts.
Configure your SMS notifications in the Marketing section of the channel, where you can set the sender ID and customize messages for each shipping status you want to notify.
Set up WhatsApp messaging through direct integration with Spoki or WA Smart Business.
For more information, consult one of our experts.
Qapla’ simplifies the connection between courier systems, CMS and marketplaces and activates communication channels with your customers, leveraging the full power of post-shipping marketing to generate new sales.
Yes, of course, you can start with our Try&Buy formula and pay only after 30 days.
Certainly, we will guide you step by step throughout the onboarding process. Support will always be available through the channels included in the plan you choose. Our Customer Care and Success teams will guide you in discovering the Qapla’ universe, showing you how to give a real boost to your eCommerce.
We have a service for every need. Whether you are a small eCommerce just starting out or an online selling giant, our scalable system adapts and grows with you. Take a look at the pricing page and schedule a call to talk to one of our experts.
No, we don’t sell shipments. We are not brokers nor do we provide courier rate comparison services.