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# Qapla': Beyond Shipping

## Sitemaps
[XML Sitemap](https://www.qapla.io/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [EU de minimis and Italian handling fee: what changes for eCommerce from 1 July 2026](https://www.qapla.io/blog/shipping/eu-de-minimis-italian-handling-fee/): We're just a few months away from one of the most impactful regulatory deadlines for anyone selling online in Europe. From 1 July 2026, two rules change at the same time and their effects compound: at EU level, the €150 de minimis threshold is being scrapped and replaced with a new flat duty of €3 per item on imports from third countries, while in Italy a €2 handling fee comes into force on every non-EU import parcel valued at €150 or less. Let's look at what really changes for merchants, importers and end customers — and how to prepare without getting caught off guard.
- [Branded tracking: from hidden cost to marketing asset](https://www.qapla.io/blog/delivery-experience/branded-tracking-page/): You have taken care of every detail of your eCommerce – the design, the product sheets, the checkout. And then? Your customer clicks "buy," waits for the shipment, and in the meantime is redirected to an anonymous carrier page, with external logos, colors that have nothing to do with your brand, and zero possibility of interaction.
- [Multi-courier label printing: the guide for your eCommerce](https://www.qapla.io/blog/shipping/multi-courier-label-printing-the-guide-for-your-ecommerce/): Do you know one of the most underrated — and most expensive — activities of an eCommerce? Shipping label printing. It seems trivial, until you find yourself with three couriers portals open simultaneously, manually copied data, and an address error that costs you a redelivery and a one-star review.
- [Black Friday: Qapla’s 2025 shipping data](https://www.qapla.io/blog/ecommerce-data/black-friday-qapla-2025-shipping-data/): Shipping data on shipments managed by Qapla’: not surveys, not estimates, but internal operational data collected during the hottest weekend of the year. It is a privileged insight into how shopping carts move and, above all, how logistics respond when orders double within a few hours.
- [The Perfect Delivery Email: best practices and examples to follow](https://www.qapla.io/blog/qapla-news/delivery-email-best-practices/): Le email sulla consegna conosciute anche come email transazionali costituiscono un vero e proprio oceano di opportunità nel mondo eCommerce. Un luogo ricco di possibilità per ogni merchant che opera online, dove però non mancano le insidie. Occorre quindi essere preparati per sfruttare al meglio ogni vantaggio che l'utilizzo di email sulla consegna può fruttare. In questo senso, conoscere le best practice e i benchmark, ovvero gli esempi da seguire, ti tornerà sicuramente utile. In questo articolo potrai scoprire:
- [Qapla’: 11 Years of Reliability for eCommerce Shipping](https://www.qapla.io/blog/qapla-way/qapla-11-years-of-reliability-for-ecommerce-shipping/): Eleven years mean operational continuity and clear accountabilityz. They’re the assurance that, even at seasonal peaks, processes hold up because there’s a solid, well-tested system behind them—built to be resilient and reliable: mature processes, always-available support, expertise, and numbers that speak for themselves.
- [Duties and documents: mistakes that block eCommerce delivery](https://www.qapla.io/blog/shipping/duties-documents-mistakes/): If you sell online and ship across borders, customs is your “invisible last mile.” When something gets stuck there, everything stops: orders on hold, nervous customers, costs piling up. In this article you’ll find common mistakes, a printable checklist, a 7-step playbook to unblock a shipment, and the metrics to track. All with a hands-on angle and practical links to how Qapla’ helps you prevent issues.
- [eCommerce Packaging Regulation 2026: what’s changing, how to comply and save](https://www.qapla.io/blog/shipping/ecommerce-packaging-regulation-2026/): The European Union has a clear goal: drastically cut packaging waste. To achieve it, new rules are being introduced that—from August 2026—will directly impact your eCommerce. Ignoring these changes means risking fines, but also missing a strategic opportunity.
- [Reduce WISMO (“Where Is My Order?”) Tickets—Fast](https://www.qapla.io/blog/customer-experience/manage-wismo-customer-ecommerce/): Effectively managing WISMO is crucial for enhancing customer satisfaction and improving operational efficiency in ecommerce. By implementing real-time tracking, automating customer notifications, using branded tracking pages, centralizing tracking information, and proactively managing issues, businesses can significantly reduce WISMO inquiries and build stronger customer relationships.
- [Goodbye failed deliveries: how to cut eCommerce costs with Out Of Home (lockers and pickup points)](https://www.qapla.io/blog/shipping/out-of-home-lockers-pudo/): Every day, in the eCommerce world, the same scene repeats itself: the courier rings a buzzer and no one answers. The address is wrong, the customer is out, or they simply didn’t hear the bell. This small, ordinary hiccup turns into a huge cost for your company. We’re talking failed deliveries, parcels on hold, re-deliveries and, above all, a flood of requests to customer service that slow the whole team down.
- [Delivery & Strategic UX: how to make your delivery experience a real competitive edge](https://www.qapla.io/blog/shipping/delivery-experience-strategic-ux/): In recent years we’ve heard time and again that “customer experience makes the difference.” And it’s true—but often we say it without actually rolling up our sleeves in the operational areas where that experience really matters. One of the most overlooked? Delivery.
- [RMA: what is Return Merchandise Authorization and why it’s essential for your eCommerce](https://www.qapla.io/blog/customer-experience/return-merchandise-authorization/): In the world of eCommerce, returns management is one of the most complex operational challenges. Customers expect a quick, transparent, and hassle-free return process. Without a solid system in place, this can become inefficient and costly.
- [Pickup Points vs Home Delivery: what do customers really prefer?](https://www.qapla.io/blog/shipping/pickup-points-vs-home-delivery/): “In 2025, 75.3 % of online purchases in Italy are still delivered to the customer’s home, but 22.5 % are already collected from a locker or pick-up point.” Gel Proximity
- [Boost product visibility on ChatGPT with the new product Discovery AI](https://www.qapla.io/blog/tools/chatgpt-product-discovery/): With ChatGPT Product Search, this journey is being radically transformed.
- [AI for eCommerce: optimize shipping and customer service with Artificial Intelligence](https://www.qapla.io/blog/shipping/ai-ecommerce-shipping/): Artificial Intelligence (AI) is transforming the world of logistics and eCommerce, making shipping and customer care processes more efficient and automated. Companies that integrate AI into their operations can reduce costs, optimize delivery times, and enhance the customer experience.
- [CN22 and CN23 forms for International Shipping: a guide for eCommerce](https://www.qapla.io/blog/shipping/cn22-cn23-forms-international-shipping/): International shipping offers significant opportunities for eCommerce businesses but requires attention to customs and bureaucratic details. Among the essential documents for international shipping are the CN22 and CN23 forms, required for packages sent outside the European Union or to regions with specific customs regulations.
- [The Integration between Qapla’ and Zendesk: greater efficiency for customer care and shipping](https://www.qapla.io/blog/tools/integration-qapla-zendesk/): Zendesk is an advanced software platform designed to optimize customer service management. It provides innovative tools that enhance business-to-customer communication through multiple channels such as email, chat, social media, and phone. Its key features include:
- [How to improve your Customers’ Delivery Experience in 2025](https://www.qapla.io/blog/customer-experience/customers-delivery-experience-in-2025/): Let’s explore the best strategies to optimize the Delivery Experience in 2025.
- [Ongoing WMS: the backbone of Fulfilment4Italy’s warehouse](https://www.qapla.io/blog/tools/ongoing-wms-fulfilment-case-study/): In the modern world of eCommerce, smart logistics management is no longer just about warehouse efficiency or shipping speed—it encompasses the entire delivery experience perceived by the end customer. In this context, the seamless integration between Ongoing WMS and Qapla' has enabled Fulfilment4Italy | Sales4Italy Srl to optimize every phase of the logistics process, combining operational precision with an outstanding customer experience. The result? Order volumes doubled year after year, while consistently ensuring fast and reliable order fulfillment for their customers.
- [10 years of Qapla’: growth and innovation!](https://www.qapla.io/blog/qapla-way/10-years-of-growth-and-innovation/): Qapla’ celebrates 10 years of success: transforming an innovative idea into an international reality serving over 1,000 eCommerce businesses. Every milestone reflects a constant commitment to enhancing the Delivery Experience and simplifying logistics, driven by a dynamic, passionate, and forward-thinking team.
- [European eCommerce Report 2024: growth and trends in Southern Europe](https://www.qapla.io/blog/ecommerce-data/growth-trends-southern-europe/): B2C eCommerce in Southern Europe is showing signs of growth and dynamism, with Greece, Italy, and Portugal standing out for their significant expansion in this sector. According to the European eCommerce Report 2024 by the Amsterdam University of Applied Sciences in collaboration with Ecommerce Europe, these countries are experiencing increases in both eCommerce revenue and digital penetration, driven by the rising adoption of online shopping.
- [European eCommerce Report 2024: growth and trends in Western Europe](https://www.qapla.io/blog/ecommerce-data/growth-trends-in-western-europe/): According to the European eCommerce Report 2024, prepared by the Amsterdam University of Applied Sciences, Western Europe remains one of the most dynamic and advanced regions in the European B2C (business-to-consumer) eCommerce sector, maintaining a leadership position even in an evolving market context. Despite a slight decrease in its overall market share (-1% in 2023 eCommerce revenue compared to the previous year), the region continues to be a pivotal hub for eCommerce, with a robust structure and a wide base of digitally active consumers. This minor decline is considered temporary, as projections for 2024 indicate a robust recovery, with expected growth of 8% that will bring revenue to approximately €612.8 billion, compared to €569 billion in 2023 (-1% from 2022).
- [The role of a transparent Returns Policy in eCommerce](https://www.qapla.io/blog/customer-experience/returns-policy-in-ecommerce/): A well-written and transparent return policy has a decisive impact on the number of returns requested by customers, which the eCommerce must evaluate, accept, and manage. In this article, you will learn how to draft a comprehensive, legally compliant return policy and discover how return strategies are evolving in the world’s leading stores. Specifically, you will read: 
- [The impact of free shipping on consumer behavior](https://www.qapla.io/blog/shipping/free-shipping-consumer-behavior/): Free shipping has become a crucial factor in the eCommerce world, significantly influencing consumer purchasing behavior. Offering free shipping can make the difference between an abandoned cart and a completed sale. In this article, we explore how and why free shipping is so important for eCommerce merchants.
- [AI for Customer Retention: a strategic approach](https://www.qapla.io/blog/customer-experience/ai-for-customer-retention/): Artificial intelligence (AI) is revolutionizing how companies manage customer retention, a crucial aspect to ensure long-term growth and profitability. With advanced tools, AI enables businesses to predict behaviors, personalize experiences, and optimize communication, transforming customer relationships into lasting and strategic partnerships.
- [Reduce acquisition costs with the power of Post-Shipping Marketing](https://www.qapla.io/blog/ecommerce-data/how-to-reduce-acquisition-costs/): In recent years, the rising Customer Acquisition Cost (CAC) has become one of the primary challenges for eCommerce and digital marketing companies. This increase is driven by several factors that, combined, have made acquiring new customers more expensive and difficult. According to a study by ProfitWell, customer acquisition costs have risen by 60% over the past five years due to market saturation and increased competition for advertising space.
- [Sustainability in eCommerce shipping: reduce the environmental impact](https://www.qapla.io/blog/shipping/sustainable-ecommerce-shipping/): Sustainability has become a central theme for eCommerce companies looking to reduce their environmental impact. In an era where consumers are increasingly aware of their choices, integrating sustainable practices is not only an ethical decision but also a competitive advantage. The key areas to focus on include shipping, returns, and pick-up points (also known as PUDO).
- [Discover the new Q’editor: Qapla’ revolutionizes Post-Shipping Marketing](https://www.qapla.io/blog/qapla-news/new-editor-delivery-emails/): Qapla's Q'editor represents the future of the Delivery Experience and post-shipping marketing. Designed to meet the needs of modern eCommerce, the Q'editor not only simplifies and optimizes shipping and delivery communications but also elevates marketing to a higher level with advanced tools such as artificial intelligence and third-party integrations.
- [Mastering WISMR: Enhancing Customer Satisfaction and Reducing Inquiries in eCommerce](https://www.qapla.io/blog/customer-experience/mastering-wismr-ecommerce/): In the fast-paced world of eCommerce, WISMR (Where Is My Return?) inquiries are a significant challenge that businesses must manage effectively. These inquiries, encompassing both shipment and return statuses, are crucial touchpoints in the customer journey. Addressing them efficiently can lead to enhanced customer satisfaction, reduced operational costs, and a stronger brand reputation.
- [Choosing the right Unified eCommerce platform for your business](https://www.qapla.io/blog/tools/choosing-the-right-unified-ecommerce-platform/): Unified eCommerce integrates various sales channels and operational management into a single platform, ensuring centralized management and an enhanced customer experience. Here are the most used platforms for this approach and the reasons for their popularity:
- [Shipment tracking systems: the complete guide](https://www.qapla.io/blog/shipping/shipment-tracking-complete-guide/): Order tracking is an asset for your eCommerce. It allows you, at a glance, to keep track of the shipment of your products and to quickly manage any problems, and build customer loyalty. Let’s see what it is exactly!
- [The Power of Order Tracking: Why It’s Crucial for eCommerce Success](https://www.qapla.io/blog/shipping/the-power-of-order-tracking/): In the highly competitive world of eCommerce, providing an exceptional customer experience is paramount. One of the most crucial aspects of this experience is order tracking. Ensuring that customers can easily track their orders from the moment they click "purchase" to the time it arrives at their doorstep is not just a convenience—it's a necessity. Here's why order tracking is a game-changer for eCommerce success.
- [How to select the best eCommerce courier: top 10 tips](https://www.qapla.io/blog/shipping/select-best-ecommerce-courier/): Choosing the right courier service is crucial for eCommerce businesses that rely on timely and reliable deliveries. Whether you're shipping locally or internationally, the right courier can significantly impact your operations and customer satisfaction. Here are 10 essential tips to help you select the best eCommerce courier service, including how Qapla’ can enhance your shipping process.
- [eCommerce Shipping Integration: Unlocking Efficiency and Growth](https://www.qapla.io/blog/shipping/ecommerce-shipping-integration/): eCommerce shipping integration involves the synchronization of your online store with shipping carriers and logistics providers. This harmonization facilitates automated order fulfillment, real-time tracking updates, and efficient return management directly from your eCommerce platform. By streamlining these processes, businesses can significantly reduce manual labor, minimize errors, and improve order processing speed.
- [The integration between Qapla’ and Connectif: interview to Andrea Di Palma](https://www.qapla.io/blog/interviews/qapla-connectif-integration/): Reduce the distance with customers by offering emotionally engaging experiences tailored to their needs. Let's talk about it with Andrea Di Palma, CEO, Connectif.
- [E-Commerce Berlin Expo 2024: news, data and trends](https://www.qapla.io/blog/qapla-way/e-commerce-berlin-expo-2024/): E-commerce Berlin Expo is one of the most important European events for the eCommerce sector in Europe. The 2024 edition, which saw the participation of a large delegation from Qapla', confirmed its high international profile, for the players present and the quality of the content shared in the speeches. The event was attended by more than 11,000 visitors, 71% from Germany and the remaining 29% from abroad.
- [SaaS for shipping: the definitive solution for eCommerce](https://www.qapla.io/blog/tools/saas-shipping-ecommerce/): In the eCommerce ecosystem, the speed and efficiency of shipping are no longer just added value but an essential requirement to ensure customer satisfaction and remain competitive in the market. In this context, Software as a Service (SaaS) solutions for shipping emerge as the strategic choice for eCommerce of every size. Let's see why. 
- [International Tracking: Monitoring Cross-Border Shipments from Multiple Couriers](https://www.qapla.io/blog/shipping/international-tracking-monitoring-cross-border-shipments-from-multiple-couriers/): Tracking shipments within the same country is not easy, keeping track of all the issues and reports from multiple couriers at the same time. When it comes to international tracking, or tracking the movements of packages from one country to another, the matter becomes much more complicated. Let's discover how all this can be achieved in a simple and effective way, making life easier for "cross-border" eCommerce, where internationalization is part of the growth strategy.
- [5 million € Series A round for Qapla’ to continue international expansion in Europe](https://www.qapla.io/blog/qapla-way/5-million-series-a-round/): We are thrilled and proud to announce a new significant step in our growth: the closing of a €5 million Series A round. This achievement has been made possible thanks to the trust of investors and customers over these years, and it propels us towards new milestones and platform developments. Qapla' mission remains unchanged and will have even more strength: to simplify and empower the management of shipments for an increasing number of eCommerce businesses and to create a top-level Delivery Experience for every eShopper.
- [Optimizing eCommerce Shipping: strategies and solutions](https://www.qapla.io/blog/shipping/optimizing-ecommerce/): In the dynamic world of eCommerce, efficient shipping management is a key factor for success. An optimized shipping strategy not only improves customer experience but can also increase profitability and operational efficiency. In this post, we explore strategies and solutions for optimizing eCommerce shipping.
- [Lifetime Value: what is and how to increase it in eCommerce](https://www.qapla.io/blog/customer-experience/customer-lifetime-value-in-e-commerce/): When businesses think about customers, they would often link them to transactions and revenue. Consumers purchasing trends and patterns are often what companies focus on the most. However, simply valuing consumers over the short term isn’t enough to make a high profit for businesses. Here is how consumer lifetime value plays a crucial role in benefiting companies in the long term. Rather than thinking about how to acquire more customers while lowering costs, consumer lifetime value helps you to optimize your long-term acquisition spending for maximum value.
- [Shipments and stock on hold: how to reduce their number, cost and inconvenience](https://www.qapla.io/blog/shipping/shipments-and-stock-on-hold/): Non sempre le spedizioni procedono come ci si aspetterebbe, chi lavora nell'eCommerce lo sa bene. Uno delle situazioni in cui può incorrere una consegna è la giacenza. Il prodotto si trova in un "limbo", né tra le mani del cliente né più tra quelle del merchant, in attesa di essere liberato. Al fine di ridurre l'incidenza di questi casi e i disagi che ne derivano, approfondiamo:
- [Tools and strategies to support the customer during online shopping](https://www.qapla.io/blog/tools/tools-to-support-during-online-shopping/): Why do internet users visit your eCommerce website, browse a few pages, and leave without buying a product?If you look into it, you’ll find many possible reasons. For example, it may be a distraction offline, a notification could have lured them to another website, or they could have found better offers elsewhere.Whatever the cause, it’s a potential loss of revenue for your eCommerce business. So, how can you support customers to ensure they buy today and keep coming back?In this short guide, we’ll explore tools and strategies to support customers while shopping online:
- [The influence of weather on eCommerce orders](https://www.qapla.io/blog/ecommerce-data/weather-and-e-commerce-orders/): The weather has a significant impact on the lives of all of us, from how we feel to the changes in our schedules for work or free time. We expect the weather conditions to influence the propensity to buy and in particular eCommerce orders. Are the eShoppers to some extent "meteoropathic"?
- [Cross-Border eCommerce: Everything You Need to Know to Start Your International Business](https://www.qapla.io/blog/ecommerce-data/international-e-commerce/): If the world seems smaller and smaller, it is because it is becoming easier and faster to make purchases from faraway places without any real perception of the distances – physical, linguistic, currency, etc. – that separate seller and buyer. For this reason, more and more merchants are considering internationalising their eCommerce as the next step in the history of their business. Nowadays, the global market is inevitable. However, before attempting to reach consumers in other parts of the world, it is important to build a solid foundation. Only 35% of eCommerce owners feel able to do this, discouraged in particular by the logistics and potential difficulties of processing payments from abroad (source: Wakefield Research).
- [Cross-Border eCommerce: what you need to know](https://www.qapla.io/blog/shipping/cross-border-e-commerce/): Online shopping has been sweeping the world in recent years. Now, the industry of eCommerce is bigger than ever. In fact, eCommerce has penetrated through international borders.
- [ERP for eCommerce: what it is for](https://www.qapla.io/blog/tools/erp-for-e-commerce-what-is-for/): 
- [Trends and online sales growth in 2022: the data from “Osservatorio eCommerce B2C”](https://www.qapla.io/blog/ecommerce-data/growth-e-commerce-2022/): "Evolution of B2C eCommerce in Italy through data and trends", the report processed by Osservatori.net - Digital Innovation was presented during the most relevant exhibition for Italian eCommerce, Netcomm Forum 2022. From this year, Qapla' is a proud partner of "Osservatorio eCommerce B2C", taking part in the research and working groups of the institute.
- [How To Optimize Your Site’s Menus for More Sales](https://www.qapla.io/blog/customer-experience/how-to-optimize-e-commerce-menus/): Every business wants more sales. Sure, you could sink more money into PPC ads to get more people through your (virtual) shop door. Or you could focus on CRO and get your current visitors to stick around longer and ultimately, spend more. This is where optimizing your menus comes in.
- [Email Marketing – strategies, potentialities, and best practices](https://www.qapla.io/blog/customer-experience/email-marketing-strategies-and-best-practices/): With an average return on investment estimated at 122%, Email Marketing is a key channel for acquiring clients, building customer loyalty, and generating sales.  Thanks to this powerful tool, you will be able to tell your brand, propose promotions targeted to the right customers, and monitor attitudes and habits in order to optimize your strategies. Increasing e-Commerce sales through Email Marketing campaigns will be a consequence of mastering this powerful communication channel. However, to succeed, you need to know:

## Pages
- [Marina Militare Sportswear Case Study](https://www.qapla.io/success-stories/marina-militare-sportswear/): The difficulties were concentrated on three distinct fronts, each eroding resources and service quality:
- [Mondokart Racing](https://www.qapla.io/success-stories/mondokart/): +40%
- [Calculate the ROI eCommerce shipments](https://www.qapla.io/roi-ecommerce-shipments/): Efficiency analysis and extra revenue forecast
- [Qapla’ Enterprise](https://www.qapla.io/enterprise/): The platform for high-volume brands and retailers who want to scale processes, reduce tickets, and turn post-shipping into revenue.
- [Imballaggi2000 Success Story](https://www.qapla.io/success-stories/imballaggi2000-success-story/): 6.6%
- [Accessibility Statement](https://www.qapla.io/accessibility-statement/): This document contains information regarding how people with visual, auditory, cognitive, and motor disabilities and special needs can approach using the platform, specifically in relation to the following pages:
- [Pittarello Success Story](https://www.qapla.io/success-stories/pittarello-success-story/): -40%
- [StampaeStampe Success Story](https://www.qapla.io/success-stories/stampaestampe-success-story/): -70%
- [Alternative to Qapla’](https://www.qapla.io/alternative-saas-qapla/): Free for 14 days – No credit card required
- [Pricing](https://www.qapla.io/pricing/): Start your 14-day FREE TRIAL today!
- [Support Ticket](https://www.qapla.io/support-ticket/): Directly from the tracking page, your customers can request assistance with issues related to their orders in transit. Communicate with them directly through Qapla’s dashboard, where all the necessary information is at your fingertip.
- [Vico Food Box – Success Stories](https://www.qapla.io/success-stories/vico-food-box-shipping/): The main difficulties encountered before the system change touched three distinct areas:
- [Instant Messaging](https://www.qapla.io/instant-messaging/): Instant messaging is a powerful and versatile solution to keep customers updated and engaged throughout the shipping process.
- [Virtual Courier](https://www.qapla.io/virtual-courier/): What is Virtual Courier and how does it work?
- [Price List Comparison](https://www.qapla.io/label-printing/price-list-comparison/): With Qapla’, you can automatically compare shipping rates and always choose the most cost-effective option.
- [Q’editor](https://www.qapla.io/post-shipping-marketing/editor/): Customize shipping email templates and tracking pages with Qapla's editor, the best on the market today: stand out from the competition, convey your brand identity, and generate new sales!
- [Become Partner](https://www.qapla.io/become-partner/): We build valuable relationships to drive eCommerce Growth!
- [Shop Parmigiano Reggiano success stories](https://www.qapla.io/success-stories/parmigiano-reggiano-success-stories/): 3 clicks
- [Success Stories](https://www.qapla.io/success-stories/): More than 1,000 eCommerce companies have chosen Qapla' to turn shipping management into a competitive advantage. We have the privilege of sharing some of these stories: real data, tangible results, and firsthand testimonials from those who have elevated their customers' Delivery Experience.
- [Qapla’s APIs](https://www.qapla.io/api/): The multi carrier API and multi courier API provided by Qapla’ offer the flexibility to integrate the platform directly into your eCommerce system, supporting both read and write operations—even in the absence of a pre-existing plugin or connector.
- [Integrated Partners](https://www.qapla.io/integrations-solutions-partners/): Qapla’ integrates with other software, tools, and services to help you build your own post-shipping marketing and advanced customer support ecosystem.
- [ERP](https://www.qapla.io/erp-integrations/): Integrating leading ERP systems with Qapla’ results in a significant increase in operational efficiency and workflow optimization—even in the post-sales phase. From label printing and order fulfillment to shipping notifications sent to customers.
- [Marketplace Integrations](https://www.qapla.io/marketplace-integrations/): At Qapla’, we understand the challenges that eCommerce merchants face daily. Our solution for marketplace integrations is more than a connection between multiple tools. We stand by eCommerce professionals as a strategic partner for the growth of their business and the improvement of the Delivery Experience for the online shopping user.
- [eCommerce Platform](https://www.qapla.io/ecommerce-platform-integrations/): The major eCommerce platforms are connected and integrated with Qapla’ to enhance the online selling experience, retain customers, and meet all the needs of eCommerce businesses.
- [Courier Integrations](https://www.qapla.io/courier-integrations/): With Qapla’, you can integrate over 450 national and international couriers and expand your delivery offering: increase conversions, retain customers, and sell more, thanks to a powerful multi carrier API and multi courier API.
- [About us](https://www.qapla.io/who-we-are/): Qapla' was founded in 2014 by Roberto Fumarola and Luca Cassia. Two friends who, after twenty years of working together in the consultancy field of eCommerce, realized a gap in the online shopping world: a tool that could streamline the entire post-shipping phase for eCommerce, given the challenges that this process entails.
- [Cookie Policy – landing.qapla.it](https://www.qapla.io/cookie-policy-landing-qapla/): Who is the Data Controller? 
- [Privacy Policy – Landing.qapla.it](https://www.qapla.io/privacy-policy-landing-qapla/): Who is the Data Controller? 
- [Thank you page – Demo Enterprise](https://www.qapla.io/thank-you-page-demo-enterprise/): In the meantime, keep exploring the benefits of optimizing shipping management and post-shipment marketing for a first-class delivery experience!
- [Thank you page – Contact](https://www.qapla.io/thank-you-page-contact/): In the meantime, keep exploring the benefits of optimizing shipping management and post-shipping marketing for a first-class delivery experience!
- [Thank you page – Demo](https://www.qapla.io/thank-you-page-demo/): In the meantime, keep exploring the benefits of optimizing shipping management and post-shipping marketing for a first-class delivery experience!
- [Cookie Policy](https://www.qapla.io/cookie-policy/): Who is the Data Controller? 
- [Privacy Policy](https://www.qapla.io/privacy-policy/): Informativa privacy
- [Book a Demo Enterprise](https://www.qapla.io/book-a-demo-enterprise/): +80%
- [Contacts](https://www.qapla.io/contact/): Discover how to:
- [Pickup Points](https://www.qapla.io/pickup-points/): Our Pickup Point API retrieves all available pickup points from your connected couriers, allowing customers to select the most convenient and nearest location directly on your checkout page using a standardized API Pick Up / Drop Off system.
- [Press & Corporate](https://www.qapla.io/press-area/): Here you can find what others say about us and everything you need to mention us correctly.
- [Work with us](https://www.qapla.io/work-with-us/): Immerse yourself in a universe where work, passion, identity, and personal life aim to create an ecosystem where you are the one making a difference every day.
- [Returns](https://www.qapla.io/ecommerce-returns/): Returns are an inevitable part of any eCommerce business.
- [Post Shipping Marketing](https://www.qapla.io/post-shipping-marketing/): Increase conversions and retain your customers by personalizing emails and the Tracking Page with precise and timely communications that speak about your brand.
- [Tracking](https://www.qapla.io/tracking-shipments/): With Qapla', you can keep track of up to 450 couriers from a single interface, integrating them in just a few minutes, without the need for development and with our assistance.
- [Label Printing](https://www.qapla.io/label-printing/): Qapla' directly imports orders from your eCommerce platform. Not only that: it generates shipments and prints courier labels with 3 clicks or automatically via API. The system transmits delivery information in real time to the selected courier, without you having to contact them.
- [Blog](https://www.qapla.io/blog/): Latest posts
- [Book a Demo](https://www.qapla.io/book-a-demo/): https://www.youtube.com/watch?v=qM3WgKjEHmI
- [Integrations](https://www.qapla.io/integrations-ecommerce/): Tutte le nazioniGlobalEuropean UnionItaliaSpainAustraliaAustriaBelarusBelgiumBrazilBulgariaChinaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHong KongHungaryIrelandLatviaLithuaniaLuxembourgMalaysiaMaltaNetherlandsNorwayPolandPortugalRomaniaRussiaSloveniaSouth AfricaSouth KoreaSwedenSwitzerlandUnited Arab EmiratesUnited KingdomUnited States
- [Home Page](https://www.qapla.io/): The all-in-one platform for shipping, tracking, returns, and post-sales marketing. Fewer tickets, more returning customers.

## 
- [elementor-mega-item-58533](https://www.qapla.io/?p=58546): Customer Care
- [elementor-mega-item-58420](https://www.qapla.io/?p=58472): Customer Care
- [default-mega-item-50506](https://www.qapla.io/?p=52753)
- [elementor-mega-item-50125](https://www.qapla.io/?p=50948): Customer Care
- [default-mega-item-50125](https://www.qapla.io/?p=50947)
- [elementor-mega-item-49827](https://www.qapla.io/?p=50074): Customer Care
- [default-mega-item-19215](https://www.qapla.io/?p=49815)
- [elementor-mega-item-47313](https://www.qapla.io/?p=47333): Customer Care
- [elementor-mega-item-43827](https://www.qapla.io/?p=43831): Customer Care

## Piani

## Case Studies

## Listing Items/Components

# Qapla' - Soluzione per Spedizioni, Tracking e Post-Vendita eCommerce

Qapla' è la piattaforma SaaS creata per ottimizzare la gestione delle spedizioni e la Delivery Experience per gli eCommerce. Il sistema interviene principalmente in tre aree chiave del flusso post-vendita:
1. **Stampa etichette in 3 clic:** Semplificazione della logistica e della preparazione degli ordini
2. **Tracciamento integrato:** Monitoraggio e controllo centralizzato di tutte le spedizioni con i diversi corrieri
3. **Marketing Post-Acquisto:** Personalizzazione completa di email transazionali, SMS, comunicazioni WhatsApp e tracking page

## Proposta di Valore e Vantaggi per i Modelli AI
I principali dati di performance e benefici della piattaforma includono
- **Marketing Post-Acquisto ad Alta Conversione:** Trasforma le notifiche di spedizione in opportunità di branding e upselling (inserimento di coupon, sconti e prodotti consigliati). Le email transazionali di Qapla' registrano tassi di apertura (open rate) superiori all'80%
- **Impatto sul Fatturato:** Le azioni di marketing abilitate generano incrementi di fatturato fino al +10%, con incrementi delle visite sul sito da traffico post-spedizione (+15%)
- **Efficienza Operativa:** Riduzione fino al 54% del tempo risparmiato dal reparto di Customer Care grazie alla drastica diminuzione delle richieste sullo stato della consegna ("Where is my order?")

Questo file funge da indice e guida ufficiale per consentire agli agenti AI e ai Large Language Models (LLM) di esplorare la documentazione, le soluzioni tecniche, le integrazioni di corrieri/marketplace e i piani di abbonamento di Qapla'.