All your shipment tickets on a single dashboard
Interact with your customers in real-time, providing first-class support
Directly from the tracking page, your customers can request assistance with issues related to their orders in transit. Communicate with them directly through Qapla’s dashboard, where all the necessary information is at your fingertip.
All Your Shipment Tickets on a Single Dashboard
Interact with your customers in real-time, providing first-class support
Directly from the tracking page, your customers can request assistance with issues related to their orders in transit. Communicate with them directly through Qapla’s dashboard, where all the necessary information is at your fingertips.
The best friend for your Customer Care team
With Qapla’, building trust with your customers becomes simple and effective. Thanks to an intuitive interface, you can monitor shipments, access all relevant details, and communicate with customers in real-time when they need assistance.
Advantages of Ticket Management
for your Customer Care team
CENTRALIZED
MONITORING
Never miss a request with notifications and icons. Your entire team stays aligned on ticket status.
Filter shipments based on reported issues.
PRECISION
Provide detailed and up-to-date responses.
Reduce error risks by accessing customer data, order details, and shipment status while answering.
TIME
SAVING
Prepare preset answers for frequent inquiries.
Simplify and speed up your operations.
HIGH-QUALITY
SUPPORT
Remove any obstacles for your customers.
Resolve shipment issues and address doubts, improving customer loyalty and your Customer Care’s reputation.
CENTRALIZED
MONITORING
Never miss a request with notifications and icons. Your entire team stays aligned on ticket status.
Filter shipments based on reported issues.
PRECISION
Provide detailed and up-to-date responses.
Reduce error risks by accessing customer data, order details, and shipment status while answering.
TIME SAVING
Prepare preset answers for frequent inquiries.
Simplify and speed up your operations.
HIGH QUALITY SUPPORT
Remove any obstacles for your customers.
Resolve shipment issues and address doubts, improving customer loyalty and your Customer Care’s reputation.
TIMESAVED
+
%
POSITIVEREVIEWS
+
%
COURIERSMONITORED
+
Q&A
Everything you need to know about Qapla'
A ticket is a request for assistance or support addressed to the eCommerce Customer Care team. During the delivery phase, a ticket is opened when a customer encounters a problem or has a question about their order shipment. Common ticket topics include:
- Delivery delays
- Issues with order tracking
- Damaged or incorrect goods
- Return or replacement requests
Internal ticket management is included in every plan.
To activate and configure it within a channel, go to the Marketing section, where you’ll find the area dedicated to ticket settings.
You can provide precise and personalized responses using metavariables, which are coded expressions for retrieving information from a database. The metavariables available for Qapla’ tickets include order references, tracking numbers, and courier details.
Absolutely. You can add one or more email addresses to receive and respond to all tickets submitted from Qapla’s tracking pages. These can be emails from an external support platform such as Zendesk or LiveHelp.
You can also choose to insert the proprietary widget of other tools into the tracking page so that the external tool’s chat replaces Qapla’s. Qapla’ integrates with partner solutions like Indigo, LiveHelp, Oct8ne, and Tiledesk, which retrieve shipment information in real-time from Qapla’.
Qapla’ simplifies the connection between courier systems, CMS and marketplaces and activates communication channels with your customers, leveraging the full power of post-shipping marketing to generate new sales.
Yes, of course, you can start with our Try&Buy formula and pay only after 30 days.
Certainly, we will guide you step by step throughout the onboarding process. Support will always be available through the channels included in the plan you choose. Our Customer Care and Success teams will guide you in discovering the Qapla’ universe, showing you how to give a real boost to your eCommerce.
We have a service for every need. Whether you are a small eCommerce just starting out or an online selling giant, our scalable system adapts and grows with you. Take a look at the pricing page and schedule a call to talk to one of our experts.
No, we don’t sell shipments. We are not brokers nor do we provide courier rate comparison services.