From four portals to one. How Mondokart Racing regained control of its shipments
- +40%warehouse productivity
- €12,000saved in the first 3 months with Q'uotes
The client
Mondokart Racing is the go-to eCommerce platform for the karting world: clothing, accessories, equipment and technical spare parts shipped every day to over 120 countries worldwide. A vast catalogue and a logistics operation that cannot afford errors or waste.
With a volume of between 400 and 500 orders shipped per day, every operational decision is multiplied across thousands of shipments a year. Choosing the wrong carrier — or overpaying for one — is not a minor detail: it is a problem that silently but steadily erodes margins. And when you offer free shipping above a certain threshold, optimising the cost of each individual shipment stops being an option and becomes a direct strategic lever on profitability.
The challenge: centralising the chaos
Before Qapla', Mondokart's shipment management process was fragmented across four different systems, each with its own logic and its own limitations.
Four portals, four procedures, four sources of error. Every carrier required a different process, and any operational change had to be replicated across all systems. Scaling under these conditions was virtually impossible.
The solution: a single process, built around Qapla'
The turning point came at Netcom, where Alberto Renato Carenzi discovered that Qapla' had developed the GLS Sell&Send system — the very same one Mondokart was already using and found effective.
From July onwards, after approximately two months of implementation covering contracts, configuration and testing, Mondokart was fully live on Qapla' with all carriers active. The workflow is now identical for Italy, Europe and non-EU countries — the only difference being the invoice that needs to be attached for international shipments.
1
A unique barcode for every order
The operator seals the parcel, scans the barcode in Qapla' and the order is already there with all data pre-imported from Prestashop. No manual typing, no risk of selecting the wrong order.
2
Q'uotes: the optimal rate, automatically
Qapla' automatically calculates the rates of all active carriers and displays them side by side. For the same transit time, the cheapest carrier is always selected. Maximum margin, uncompromised service.
3
Fast onboarding
Team training took less than a week, even for operators with no prior logistics experience.
The technical integration: Hostinato's role
The whole setup was made possible by the integration between Qapla' and Prestashop, carried out by technical partner Hostinato. The implementation was technically straightforward — opening a few API ports connected the two systems — but not without challenges: the volume of incoming orders at Mondokart was so high that it required a custom integration rule to avoid bottlenecks. Qapla' stepped in quickly to find the right solution.
Today the system runs in a stable and productive way. Of approximately 7,000 orders shipped every month, fewer than 20 require manual intervention due to synchronisation issues.
The result is a platform accessible to all warehouse operators — simple and intuitive even for those with no prior logistics background — that now allows Mondokart to exceed 500 shipments per day. Thanks to the built-in real-time communication, every customer receives automatic updates on their order, and the customer service team can monitor and manage tracking issues as they arise, without having to chase information across multiple portals.
The results
+40%
productivity: from ~70 to ~100–110 shipments per operator per day
€12–13k
saved in the first 3 months thanks to the Q'uotes feature
3–4 months
payback period on the three-year contract
57.8%
open rate on transactional emails (35,000 sends/month)
| Metric | Before Qapla' | With Qapla' |
|---|---|---|
| Daily shipments per operator | ~70 | ~100–110 |
| Productivity increase | — | +40% |
| Carriers on a single platform | 1 (GLS) | All |
| Savings first 3 months (Q'uotes) | — | €12,000–€13,000 |
| Payback on three-year contract | — | 3–4 months |
The savings don't come only from choosing the cheapest carrier. Mondokart also uses Qapla' data for cross-checking carrier invoices: by comparing the weight recorded on the platform with what was actually invoiced, systematic discrepancies emerge — some carriers charge significantly higher weights than the actual ones. By year end, this check translates into a substantial financial recovery.
Post-shipment marketing: the channel you didn't see coming
What surprised the Mondokart team most was not the savings on carriers, but what transactional emails generated on the marketing side.
Over the last 30 days: 35,000 emails sent, with an open rate of 57.8%.
Qapla' has become the third session-acquisition channel for the Mondokart website, surpassing ChatGPT. And it's not just traffic: the average engagement time per session generated by Qapla' is 1 minute and 36 seconds — comparable to Google (1 minute and 47 seconds) — despite the transactional emails still being in their basic version, with no commercial personalisation.
The potential is clear: an emotional sector like karting, with a passionate customer base, is the ideal setting to turn post-shipment communication into a genuine commercial opportunity.
Why it works
The Mondokart case demonstrates that Qapla's value lies not just in any single tool, but in the ability to build a coherent and scalable logistics process around the platform.
For the merchant
The benefit is a direct impact on margins: every shipment goes to the most cost-effective carrier for the same service level, and transactional emails become an additional revenue channel with open rates most newsletters can only dream of.
For the operations manager
The gain is in control: a barcode-based workflow that eliminates manual data entry, data pre-imported from Prestashop, four carriers managed through a single procedure. And onboarding, which with separate systems used to take weeks, now takes just a few days.
Alberto Renato Carenzi
E-Commerce & Operations Director
Mondokart Racing
"Before, every carrier had its own portal, its own procedure, its own timing. Today we open Qapla' and the process is identical for all of them. The team works without uncertainty — and the numbers show it."